At Dante Expedition, we strive to provide high-quality outdoor and travel products. If you receive a defective or damaged item, we offer a return and refund process as outlined below.

1. Return Eligibility

We accept returns only in the following cases:

• The product is damaged or defective upon arrival.
• You received the wrong item in your order.

We do not accept returns for:

• Change of mind after purchase.
• Used or damaged items due to misuse.
• Products without the original packaging.

2. Return Request Process

• You must initiate a return request within 48 hours of receiving the product.
• Email us at [email protected] with the order number, product images, and a brief explanation of the issue.
• Our team will review your request and provide further instructions.

3. Return Conditions

• The product must be returned in its original packaging and unused condition.
• Customers are responsible for securely packing the product for return.

4. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days and issued in cash upon pickup or exchange.

5. Exchange Option

• If eligible, you may choose a replacement product instead of a refund.

6. Contact Us

For any return or refund inquiries, contact us at [email protected].